Refund Policy

Refund & Cancellation Policy

Customers can request a refund within 14 days of purchase. Orders not yet shipped incur a 10% fee if cancelled after 24 hours. For shipped or delivered items, a 30% restocking fee applies within 14 days of receipt. No refunds after 14 days.

Faulty products are exempt from restocking fees. Personal reason returns incur a 30% fee. In some cases, we will provide you a shipping label depending on your location, but most likely, you will have to ship it back to a provided return address by emailing us.

Defective On Arrival Policy

We know most of our products are expensive. That's why we take all possible steps to ensure the products you receive are complete and in working condition before they leave our facility. All products are personally and meticulously checked to make sure all components are present and everything is working as it should.

However, in the unlikely event the product should arrive Defective on Arrival, you must report it to us within 24 hours of receipt in your hands and we will work with you to provide an exchange of the product, under the following conditions:
The DOA product is returned to us in the same condition that it arrived in your hands, meaning that it is not modified, disassembled or tampered with in any way.

If the packaging was damaged by the carrier, then it is completely out of our control, but we can provide you a replacement unit free of charge if you prove the damage when emailing us. You are responsible for return. shipping to us for the damaged unit. The replacement unit will be mailed out as soon as you drop off your return and tracking is updated on our end.

Each incident will likely be unique and will be handled on a case-by-case basis. Rest assured, we will take care of you as best as we can.